Message-ID: <alpine.NEB.2.00.1407230544370.8670@panix2.panix.com>
From: Alan Sondheim <sondheim@panix.com>
To: Cyb <cybermind@listserv.wvu.edu>, Wryting-L <WRYTING-L@listserv.wvu.edu>
Subject: DON'T EVER BUY ASUS IF YOU MIGHT NEED REPAIRS: The last chapter
(details changed)!
Date: Wed, 23 Jul 2014 05:47:14 -0400 (EDT)
DON'T EVER BUY ASUS IF YOU MIGHT NEED REPAIRS: The last chapter: Hello Alan Sondheim, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly. I will be more than happy to assist you today, Alan. For verification purposes, may I have your return shipping address please? Alan Sondheim ----------------- Are you there? Gary G.Thank you so much for that verification, Alan. Yes, I am here with you Alan. And I understand that you would like for the service to be cancelled, right? Alan Sondheim I want to cancel the repair. You're coming at the end of a LONG group of emails that went back and forth; at one point the unit was returned by mistake etc. etc. 5:17 am At this point I want ASUS to keep the unit. I received a repair cost of $117 USD and we were told to pay it, along with returning the unit. We did so and gave you guys our credit card information. We then, just now, received a bill for $259, double what we were told to already pay. In other words we were lied to. 5:18 am I don't want the unit back. Use it for repairs. I'm cancelling this and cancelling a new ASUS I ordered - I can't deal with the company any longer. You should know I'm going to write about this; I'm a computer consultant and this is the worst treatment I've ever received from any tech company. We originally sent out the unit June 3rd and it's been errors since then. 5:19 am Please cancel any payment - the $117 might have already gone through, I don't know. And we're certainly not paying the new amount. Gary G.Alan, this is extremely disappointing. I can't even begin to fathom the frustration you have been going through here. I'm really sorry about this. Allow me to have an immediate request be made in this regard Alan. Alan Sondheim I'm sorry too. I've liked ASUS computers before. But now I want nothing to do with the company. Not ever again. Gary G.I understand, and that's perfectly understandable in light of your bad experience Alan. This all definitely sounds frustrating, and I'm sorry you have to go through this. These are certainly not chats we receive, or at least not that I personally have received, and ASUS will seriously have to address this related matter for you immediately Alan. Alan Sondheim They don't have to address it. I just want everything cancelled. We don't want the unit back. If you have the case history, you'll see the problems - four times I was told the case was "escalated" and sent to an "escalation team" and nothing happened. Please just cancel. Just for the record, this isn't the first time I've had troubles. The laptop came with a malfunction - it turned off randomly. I sent it back when it was under warranty, stating it was a motherboard issue and please don't erase the hard drive. They sent it back with the hard drive erased and didn't fix the problem at all. So I've been using a somewhat broken laptop ever since. That was a different RMA, -----------. Gary G.As requested I will ensure to have the request be made for the RMA service to be cancelled Alan. At the same time, would I be able to obtain your permission to have this chat transcript be reviewed by higher management due to this unsatisfactory service Alan? Because I know ASUS will not be pleased. Alan Sondheim Of course you have permission; I'm keeping a record myself. And I don't really think ASUS cares about its customers. I receive cut-and-paste responses to all my inquiries and nothing has happened. Just consider me a lost customer. Gary G.If I were in your position Alan, I myself would be upset. In fact if you were to say right now that you are way past upset and in fact disappointed and felt cheated in this entire process, I could not fault you Alan. I can honestly do say based on my experience however Alan, that I essentially want you to know that getting to the bottom of this is just as important to ASUS as it is to you. Alan Sondheim It's not important to me at this point. I want nothing to do with ASUS any more. I have to go and get some sleep; I stayed up trying to deal with this problem for the past hour and a half. Seriously, have a good night, or day, I'm not sure where you are. But I have to sleep. Apologies that you have to deal with this. Please make as sure as you can that ASUS does not contact me again, and that the repair is cancelled. Gary G.I understand. If you would like, I can also provide a link where you can also express your bad experience to Corporate directly Alan. Alan Sondheim No, I don't want to do anything. Do you understand? I want to GET TO SLEEP! I'M THROUGH WITH ASUS! Gary G.Okay, my apologies. The ASUS case number created for you for future reference is #:----------. Is there anything further you would like me to assist you with today? Alan Sondheim Nothing at all and thanks, and apologies. I'm not going to take the case number. I don't want to contact them. Have a good day. Gary G.You are an important customer to us and we appreciate your business. Please take a moment to complete a short survey to let us know how we are doing. Thank you again for choosing ASUS. Have a great day! Gary G. has closed the chat. Start the chat again